Corporations versus Human Persons
|And that is how you run a No Excuses airline|
Note that the United screwup is even worse than is generally reported. Though folks have blamed this on an overbooking of the flight, but actually, the airline wanted to bump four paying customers so that they could fly four of their own employees to Louisville.
This means they absolutely had the option of saying, "We need these employees in Louisville? Well, the seats on the plane are already filled with paying customers, so obviously we'll have to solve this internal transportation problem some other way." But no. They had a clear choice to make between the interests of the company and the care of the customers, and they picked the company. Well, not exactly "picked," because there was no decision so much as an auto-default to choosing in the corporate concerns, a default so strong and obvious to them, that they clearly didn't even reflect on how this should look.
And why should they? Sure, it would be shabby treatment for four customers, but the airlines barely bump one customer out of a thousand, and when you're operating at large scale, the smooth wheels of corporate operation can afford to grind up a tiny number of customers. And the selection process CURMUDGUCATION: Corporations versus Human Persons: