Seattle schools create ombudsman position to help parents
Parents are cautiously optimistic that Ronald McGlone's appointment is a good step for a school district often criticized for not providing enough services.
Seattle Times education reporter
Ronald McGlone, ombudsman for Seattle Public Schools
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At the beginning of this school year, a parent approached the Seattle Public Schools administration with a problem:
Her son, a middle-schooler, had been suspended and needed to complete a behavior-modification course before being allowed back into school.
But when she contacted the people running the course, she found out it was full. Not knowing what to do, she figured her son would have to wait.
Eventually, the mother ran into Deputy Superintendent Noel Treat, who was able to clear space for her son. But the random nature of their meeting led Treat to wonder how many other parents had similar needs that were not being met.
Several months later, Treat's concerns have translated into a new position in the administration